Mobile App

Learn How To Check-in Attendees or Guests in Alf.io using the mobile app (iOS/Android)

Please note that the check-in app needs an active internet connection in order to validate the tickets.

Get it on Google Play

Create the account

Create Check-in operator account

Go to the admin section of your alf.io instance, in the “Api Keys” tab, create a new api key and grant it the “Check-in Operator” role

create account

Display QR Code

Once the api key has been generated, click the “View QR Code” button to display it.

scan qr code

Configure the App

Scan the QR Code

Click on the “+” button, and then scan the QR Code.

scan qr code

Select the Account

Once scanned, the account will appear in the list, click on it to select it

select account

Select the event

You will be asked to select one event from the list.

select event

Scan attendees’ tickets

Init check-in

Click on “Scan Attendees” button in order to start the check-in process.

select event

Possible scan results

Vibration feedback: once means “successful”, three times: “error / action required”

Check-in successful

Everything’s OK, the Attendee can enjoy the event

Attendee must pay the ticket upon arrival

An outstanding payment has been found. Once it has been cleared out, click on “Confirm” to perform check-in

Ticket already checked in

A ticket can be checked-in only once. This error doesn’t necessarily mean that the attendee is trying to cheat.
You have to verify if their ticket is part of a group reservation, maybe they are just showing the wrong one.

Ticket not found

The system is unable to find a match for the scanned ticket, could be one of the following:

  1. You have selected the wrong event from the list
  2. The Attendee has modified the ticket (e.g. updated the email address) and is showing the old one
  3. The Attendee has reassigned the ticket to someone else and is trying to access the event anyway